Customer Help
See below some common customer help FAQs
Common purchase queries answered
Orders and Shipping
Our products are shipped via Global Priority mail within 24 hours of payment. Delivery time averages 4-7 working days. We cannot ship to Ireland due to Irish Medicines Board restrictions.
You can create an account here or alternatively once you place and order at the checkout process.
Please contact us directly if you wish to change address
You will be emailed a tracking code from our shipping provider once the order has been shipped. Please check your spam folder if you do not receive the email.
No, we never store any details. All payments are handled off site via Stripe.com
Yes, All items will be packed in a plain brown box or envelope
If you need to swap an item
Returns and Exchanges
You have the right to cancel your order any time up to 30 working days from receipt of your purchase. If your not happy. You will need to return the items in an unopened and unused state for full refund.
Please contact us and we will be able to rectify any issues
Please notify us of any damages within 14 days and we will be able to resolve any issues
Please contact us and we will provide you with the details to return your item
All our support is done via email. We always respond within 24-48 hours
Please contact us via email as soon as possible to correct any errors
Yes, please contact us immediately so we can amend your order
Yes, we can provide this. Please contact us with the name of the item and we can pre-order for you.
Placing an order
Our website is designed to help you through the purchasing process. You can order your product online and you will receive an automatic order confirmation email. By placing your order online you agree to the following terms.
Undeliverable Countries
Unfortunately, we are unable to ship our products to the following countries: Ireland, Spain, Greece, Italy, Portugal, Germany, Sweden and Austria.
Order Cancellation & Returns
You have the right to cancel your order any time up to 30 working days from receipt of your purchase. If your not happy. You will need to return the items in an unopened and unused state for full refund.
100% Secure Payments via Stripe
All orders from our website are processed securely through Stripe.
Please note that you do not need a Stripe account to order with us, simply enter your card details as normal.
